1. Introduction

EZ Roofing & Renewables LTD (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and look after your personal data when you visit our website, (the “Website”), or otherwise interact with our business. It also explains your privacy rights and how the law protects you.
We are dedicated to being transparent about what data we collect and how we use it. This policy has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. About Us: The Data Controller

For the purposes of the UK GDPR and other applicable data protection laws, the data controller is:
•Company Name: EZ Roofing & Renewables LTD
•Company Number: 16383658
•Registered Address: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF
If you have any questions about this privacy policy or our privacy practices, please contact us using the details below:
•Email:
•Phone: 01202 028 696
•Postal Address: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF

3. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
•Identity Data: includes first name, last name, and title.
•Contact Data: includes billing address, delivery address, email address, and telephone numbers.
•Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
•Usage Data: includes information about how you use our website, products, and services.
•Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.
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4. How We Collect Your Personal Data

We use different methods to collect data from and about you including through:
•Direct interactions. You may give us your Identity and Contact Data by filling in forms on our Website or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
•request a quote for our products or services;
•subscribe to our service or publications;
•request marketing to be sent to you; or
•give us feedback or contact us.
•Automated technologies or interactions. As you interact with our Website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie section below for further details.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
•To respond to your enquiries: To provide you with information, quotes, and details about our services when you contact us.
•To perform a contract with you: To provide our roofing and renewable energy services, manage your project, and process payments.
•For our legitimate interests: To manage our business, improve our services, and ensure our website is secure and functioning correctly. This includes using website analytics to understand how our site is used.
•For marketing purposes: To send you information about our services, special offers, or other information we think you may find interesting, but only where we have your consent to do so.

Lawful Basis for Processing

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Purpose/Activity
Type of data
Lawful basis for processing including basis of legitimate interest
To respond to an enquiry for services
(a) Identity (b) Contact
Performance of a contract with you (to take steps at your request before entering into a contract)
To provide our services to you
(a) Identity (b) Contact
Performance of a contract with you
To manage our relationship with you
(a) Identity (b) Contact (c) Marketing and Communications
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and this Website
(a) Identity (b) Contact (c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security) (b) Necessary to comply with a legal obligation
To deliver relevant website content to you
(a) Identity (b) Contact (c) Usage (d) Marketing and Communications (e) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
(a) Technical (b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
(a) Identity (b) Contact (c) Technical (d) Usage (e) Marketing and Communications
Necessary for our legitimate interests (to develop our products/services and grow our business)
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6. Data Sharing and Disclosure

We may have to share your personal data with the parties set out below for the purposes set out in the table in section 5 above.
•Third-Party Service Providers: We may share your data with third parties who provide services to us, such as website hosting, data analysis, email delivery, and other IT services. These third parties are required to respect the security of your personal data and to treat it in accordance with the law.
•Professional Advisers: We may share your data with professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
•HM Revenue & Customs, regulators and other authorities: We may be required to share your personal data with regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
We do not sell, rent, or lease your personal information to third parties. We will not share your information with third parties for marketing purposes without your express consent.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
•Request access to your personal data.
•Request correction of your personal data.
•Request erasure of your personal data.
•Object to processing of your personal data.
•Request restriction of processing of your personal data.
•Request the transfer of your personal data to you or to a third party.
•Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us.
You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

10. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.
We use the following types of cookies:
•Necessary cookies: These are required for the operation of our website.
•Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.
•Functionality cookies: These are used to recognise you when you return to our website.
•Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

11. Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.